Do you have any questions?
FAQ
Order/Payment
What should I do if I don't receive an order confirmation email?
Order confirmation emails are usually sent shortly after you place your order. If you don't receive it immediately, it may be due to a high volume of orders during new product launches or promotional periods. If you do not receive a confirmation email within 24 hours, please contact support@neritia.com. A representative will assist you.
How can I check my order details and payment status?
We will send you the details of your order via email. Once you create an account, you can check your order history and payment status anytime on your account page.
I made a mistake with my order. Can I correct it?
If your order has not yet been shipped, changes may be possible. Please contact support@neritia.com as soon as possible with your order number and the changes you wish to make. If you used a discount code, the original code cannot be reused, and you will need to request a new one.
Shipping
Which delivery service do you use?
We ship within 1-2 days of order completion and are shipped by EMS.
Your order has been shipped, but you need to change your address.
梱包が完了した後は、配送先住所の変更やご注文内容の変更は承ることができません。配送トラブルを避けるため、ご注文手続きの際に住所を再度ご確認ください。メールでの住所変更依頼には対応できない場合がございます。ご注文手続き時にご提供いただいた配送情報が不正確または不完全なために発生した荷物の紛失や未配達につきましては、当社は一切責任を負いません。
Is international shipping available?
No. We only ship to United States.
Account
Do I need to create an account to make a purchase?
No. You can check out as a guest.
Inquiry
Do you have any further questions? We'd be happy to help! Please send an email to support@neritia.com. We will reply within 24 hours.